Terms of Service

Last Updated: August 2026

Welcome to COO RIZZ. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please do not use this website.

1. General

These Terms apply to all visitors, customers, and users of the COO RIZZ website. By using our website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

2. Products

We strive to ensure that all product descriptions, specifications, images, and pricing are accurate. However, slight variations in colour, dimensions, or appearance may occur due to screen settings, lighting conditions, or manufacturing tolerances.

All products are subject to availability. We reserve the right to modify, discontinue, or limit the quantity of any product at any time without prior notice.

3. Pricing

All prices displayed on our website are in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.

We reserve the right to modify prices, promotional offers, or discounts at any time without prior notice.

4. Orders

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

• Product unavailability

• Incorrect pricing or product information

• Payment authorization failure

• Suspected fraudulent activity

• Violation of these Terms

If payment has already been received for a cancelled order, the applicable amount will be refunded using the original payment method.

5. Payments

We accept secure online payments through trusted payment gateways and also offer Cash on Delivery (COD) for eligible locations within India.

Payment information is processed securely by our payment partners. COO RIZZ does not store your card or payment credentials.

6. Shipping

We offer Free Shipping across India.

Orders are generally processed within 1–2 business days and are typically delivered within 3–5 business days, depending on your location, courier partner, public holidays, and operational conditions.

Please refer to our Shipping Policy for complete details.

7. Order Verification

To ensure secure transactions and prevent fraudulent activity, COO RIZZ reserves the right to verify orders before dispatch. Verification may be conducted via phone call, SMS, WhatsApp, or email. If we are unable to verify an order or do not receive a response within a reasonable time, we reserve the right to cancel the order.

8. Order Cancellation

Customers may request cancellation of an order before it has been dispatched. Once an order has been shipped, cancellation requests cannot be guaranteed and will be handled in accordance with our Return & Refund Policy.

9. Returns & Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy. By placing an order, you acknowledge that you have read and understood that policy.

10. Warranty

Where applicable, warranty coverage is limited to manufacturing defects as specified on the respective product page.

The warranty does not cover:

• Normal wear and tear

• Misuse or abuse

• Improper storage or handling

• Accidental damage

• Unauthorized modifications

11. Intellectual Property

All content available on this website, including but not limited to logos, trademarks, product photographs, graphics, text, videos, designs, website layout, and other materials, is the intellectual property of COO RIZZ or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission from COO RIZZ.

12. User Responsibilities

By using our website, you agree not to:

• Use the website for any unlawful or fraudulent purpose.

• Attempt unauthorized access to any part of the website, servers, or systems.

• Upload malicious software, viruses, or harmful code.

• Interfere with the operation, security, or functionality of the website.

• Misuse our products, services, or content.

13. Limitation of Liability

To the fullest extent permitted by applicable law, COO RIZZ shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

Our total liability for any claim shall not exceed the amount paid by the customer for the product giving rise to the claim.

14. Force Majeure

COO RIZZ shall not be liable for any delay or failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, floods, fires, pandemics, strikes, government actions, transportation disruptions, power failures, internet outages, or other unforeseen events.

15. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms or the use of this website shall be subject to the exclusive jurisdiction of the competent courts located in Bulandshahr, Uttar Pradesh, unless otherwise required under applicable law.

17. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will become effective immediately upon publication on this website. Your continued use of the website after such changes constitutes your acceptance of the revised Terms.

18. Contact Us

If you have any questions regarding these Terms of Service or require assistance, please contact us:

COO RIZZ

Email: cznaptimeanytime@gmail.com

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

Thank you for choosing COO RIZZ. We appreciate your trust and are committed to providing premium comfort products along with a secure and reliable shopping experience.