Return & Refund Policy

At COO RIZZ, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

• Returns are accepted within 7 days of delivery.
• The product must be unused, unwashed, and in its original condition with all tags and original packaging intact.
• Products that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

Non-Returnable Items

For hygiene reasons, products that have been used, washed, or have damaged packaging cannot be returned unless they are defective or damaged upon delivery.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the product
• Photos of the package

We will arrange a replacement or refund after verification.

Refunds

• Once your returned product is received and inspected, we will notify you of the approval status.
• Approved refunds will be processed to your original payment method within 5–7 business days.
• Shipping charges (if applicable) are non-refundable.

Cancellations

Orders can be cancelled only before they are shipped. Once dispatched, cancellations are not possible.

Contact Us

For any return or refund request, please contact us:

Email: cznaptimeanytime@gmail.com

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)